Frequently Asked Questions
What file types are supported?
Our hosting supports HTML, CSS, and JavaScript files only. This includes .html, .htm, .css, .js, and common image formats (jpg, png, gif, svg) for use in your websites.
How do I upload my files?
You can upload files through our web-based file manager or via FTP. FTP credentials will be provided after account setup. We also offer assistance with initial setup.
What is your uptime guarantee?
We guarantee 99.9% uptime for all our hosting plans. If we don't meet this standard, you'll receive service credits.
Can I upgrade my plan later?
Yes! You can upgrade your hosting plan at any time. The difference in cost will be prorated for the current billing period.
Do you provide email hosting?
Our current plans focus on web hosting only. Email hosting is not included, but we can recommend compatible email service providers.
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express), checks, and money orders. All payments are processed securely.
Is there a refund policy?
Yes, we offer a 30-day money-back guarantee. If you're not satisfied within the first 30 days, we'll provide a full refund.